Terms And
Conditions
Samurai Campers Terms and Conditions
Thank you for choosing and trusting Samurai Campers. We are committed to making your journey in Japan safe, smooth, and enjoyable.
Please carefully read and acknowledge these Terms and Conditions. For your convenience, critical terms are highlighted in red on our website. If you have any questions, please contact us directly.
1. Definitions
Agreement: This Rental Agreement and the Terms & Conditions stated here.
Customer: The individual(s) named on the booking or who pays for the rental.
Vehicle: Any campervan rented, including its components, tools, accessories, and additional hire items.
Samurai Campers: Operated by Fukuoka Energy Co., Ltd. and its representatives.
2. Rates & Conditions
Rates and terms are subject to change until the booking is confirmed.
All prices are listed and payable in Japanese Yen (JPY), USD, or EUR. Exchange rates and bank fees are the customer’s responsibility.
Booking amendments may result in recalculation based on current rates.
3. Office Hours
Monday–Saturday, 9:30 AM–5:30 PM (JST).
Pick-up/drop-off outside these hours must be pre-approved and may incur a surcharge.
4. Rental Period
Rentals are calculated per calendar day. Pick-up and return dates count as full rental days.
No refunds are issued for early returns or late pick-ups.
5. Pick-up & Drop-off
Customers must inspect the vehicle at pick-up and report any issues within 24 hours.
Vehicles must be returned clean. Garbage (plastic, cardboard, hair, etc.) left in the van will result in a ¥10,000 fine.
6. Change of Drop-off Location
Requires prior written approval.
Fees of up to ¥100,000 may apply, depending on location, vehicle type, and distance.
7. Late Returns
Late fees:
5:30–6:30 PM: ¥2,500
After 6:30 PM: Full-day rental charge applies.
Unauthorized late returns incur a ¥10,000 penalty per day + daily rental fee.
8. Rental Extensions
Subject to availability and approval.
Must be paid immediately upon approval.
Unauthorized extensions incur ¥10,000 per day + daily rate.
9. One-Way Rentals
Available between Tokyo (Narita), Osaka, and Fukuoka.
Fees range from ¥30,000–¥100,000 based on distance and vehicle type.
10. Driver Requirements
Drivers must be 18+ years old.
Must present valid passport, home license, and IDP or accredited Japanese translation.
All drivers must be listed at pickup.
11. Vehicle Use Restrictions
No off-road, beach, flooded area, or snow-chain driving.
No smoking, pets, or illegal use.
Customers are responsible for misuse-related damage.
Do not alter or modify the vehicle.
Customers must avoid parking in open rain during storms to prevent water damage.
12. Maintenance & Repairs
Malfunctions must be reported immediately.
Approved repairs reimbursed with receipts.
Tire damage is customer’s responsibility unless due to defect.
Repairs must be done at our branches unless otherwise approved.
13. Roadside Assistance
Covers mechanical faults only.
Customer bears cost for:
Fuel issues
Locked or lost keys
Battery drainage due to misuse
Self-inflicted damage
Electrical issues occurring post-rental are not covered.
14. Vehicle Availability
If the selected van is unavailable, a similar vehicle will be substituted.
Only the original deposit will be refunded; no compensation for external costs.
Currency exchange loss and bank transfer fees are not covered.
15. Insurance Exclusions
Customer is fully liable for:
Unreported accidents (no police report)
Unauthorized/unlisted drivers
Driving under influence or illegal activity
Damage after rental expiration
Damage from misuse, snow chains, overloading, or poor driving
Lost keys or recovery
Incorrect fueling or fluid use
Underbody or overhead damage (unless extended coverage is taken)
Smoking penalties (¥10,000)
Vehicle movement after accident — 0% insurance coverage
16. Accidents & Replacement Vehicles
Call 110 (police) and contact Samurai Campers immediately.
Do not move the vehicle unless instructed.
Exchange vehicle delivery is not guaranteed and may incur extra fees.
New rental agreement and deposit required for replacement.
16.1 General Breakdown Policy
Samurai Campers maintains all vehicles with regular inspections and servicing.
However, mechanical failures can still occur, and in such cases:We provide free towing to the nearest branch or partner garage.
We provide a replacement vehicle when available.
No additional rental fees are charged for the lost time during towing and vehicle exchange.
This is the maximum compensation Samurai Campers provides.
16.2 No Responsibility for Personal Losses or Personal Costs
Samurai Campers is NOT responsible for any personal expenses caused by delays, including but not limited to:
Phone top-ups, SIM cards, roaming charges
Loss or damage to personal devices
Meals, snacks, drinks, or any food purchased during the wait
Tolls, fuel costs, or transportation costs unrelated to the mechanical repair
Accommodation changes, ticket changes, or schedule disruptions
Loss of holiday time or personal inconvenience
Costs caused by customer not having a Japanese phone number
These expenses will not be reimbursed under any circumstance.
Customers are responsible for having:
Travel insurance
Proper communication options (SIM/eSIM)
Personal backup plans
16.3 Fuel, Toll & Consumables Policy
The following are always 100% customer responsibility, even during breakdowns:
Fuel already consumed
Fuel refills before or after breakdown
Toll costs
Highway fees
Parking fees
Consumables (water, snacks, lunch, drinks, etc.)
Samurai Campers does not reimburse these.
16.4 Replacement Vehicle Conditions
If the vehicle cannot be repaired immediately:
A replacement vehicle will be provided if available.
Replacement will be the same class or similar (not always identical model).
No refunds or compensation will be issued if the replacement is different from the original.
No refunds for customer dissatisfaction with the new route, changed schedule, or lost time.
A new security deposit may be required for the replacement vehicle.
16.5 No Compensation for Customer’s Itinerary Changes
Samurai Campers does not compensate for:
Missed tourist spots
Missed reservations
Changed travel plans
Lost holiday days
Delayed check-in/check-out
Additional driving required to “return to the previous location”
Emotional or subjective “stress” or “inconvenience”
The customer understands that travel plans may change and accepts that Samurai Campers is not liable.
16.6 Required Behaviour During Breakdown
To maintain insurance coverage:
Customer must STOP driving immediately when an issue occurs.
Customer must contact:
110 (police) if an accident or safety issue occurs
Samurai Campers Branch for mechanical issues
Customer must not attempt repairs unless authorised.
Customer must follow instructions provided by Samurai Campers staff or tow company.
Failure to follow procedures may void insurance.
16.7 Customer Phone & Communication Responsibility
Customers must ensure:
They have a functioning SIM/eSIM
They can receive calls from Japanese numbers
They can provide location details to the tow company
If the customer cannot be contacted due to:
No Japanese SIM
No internet
Phone issues
Dead battery
Phone damage
Samurai Campers is not responsible for delays or related costs.
16.8 Limit of Liability
Samurai Campers’ maximum liability in a breakdown is:
Free towing
Repair of the vehicle
Replacement vehicle (if available)
Unused rental days refunded only if no replacement is possible
No further compensation will be issued.
16.9 Customer Misuse Exclusions
If breakdown is caused by the customer, no replacement or refund will be provided.
Examples include:Driving with warning lights on
Overheating due to continuing to drive with low coolant
Incorrect fuel
Off-road or restricted area driving
Damage caused by negligence
Repair costs will be charged fully.
16.10 Agreement & Acceptance
By booking with Samurai Campers, the customer agrees that:
They accept all policies listed above.
They understand that personal expenses during breakdowns are not reimbursable.
They accept the replacement vehicle and towing policy as the full and final solution.
This prevents any future disputes or compensation requests outside the rules stated here.
17. Liability
Samurai Campers is not responsible for injuries, personal belongings, or third-party damages.
Travel insurance is strongly recommended.
18. Traffic Violations
Customer pays for all traffic tickets and toll violations.
¥5,000 admin fee per offense.
19. Payments
Payment via bank transfer, cash, or card (PayPal: 4%)
International transfers incur additional ¥5,000 fee.
Unpaid rentals may be canceled.
20. Cancellation Policy
60+ days before: No charge
30–59 days: 30%
15–29 days: 50%
0–14 days: 100%
21. Contract Termination
Rental will be terminated if:
Fraud or safety risks are discovered
Rental conditions are violated
Vehicle is abandoned or not returned on time
No refund is issued for terminated contracts
22. Defamation & Public Image
Any harmful or misleading media (photos, videos, posts) that negatively affect Samurai Campers, its staff, or reputation may result in legal action under Article 230-1 of Japan’s Penal Code.
23. Final Notes
A FAQ section is available on our website with more detailed answers.
These Terms are binding once the booking is made.
We take pride in transparency and fairness—please contact us if you have questions.
Thank you for reading and understanding our Terms. We look forward to supporting your journey in Japan!